Withdrawals
Disburse your money to Australian bank account(s)
You can retrieve all or some of your withdrawals.
You can create withdrawals. By default you can withdraw only to your personal bank account.
If you are a fully verified customer you can payout to any bank account. You'd need to:
Having a recipient ID you can now withdraw money.

Withdrawal processing statuses

  1. 1.
    You create a withdrawal. Your balance goes down by the withdrawal amount plus fee. INITIALISED
    1. 1.
      We might manually review the transaction. INITIALISED-> REVIEWING
    2. 2.
      If review goes well it will become pending. REVIEWINGPENDING
    3. 3.
      Otherwise it gets cancelled. REVIEWINGCANCELLED
  2. 2.
    The transaction is sent to the recipient bank for processing. INITIALISEDPENDING
  3. 3.
    PENDING
    • CONFIRMED - the recipient bank have the money now. Does not mean the beneficiary account number was credited though. Mostly FINAL status. Except when bank decides to return the funds, the withdrawal gets refunded (see step 4).
    • FAILED - NOT FINAL status. Depending on the processing error we have three scenarios now.
      • REFUNDED - see step 4 below.
      • CANCELLED - manual action. Your balance goes up by the amount, FlashFX keeps the fee. FINAL status.
      • PENDING - rare case - retrying. Sometimes it might work. Go to item 3.
  4. 4.
    The recipient bank decided to return this transaction back to FlashFX. CONFIRMEDFAILEDREFUNDED - usual way - automatic refunding. Your balance goes up by the withdrawal amount, FlashFX keeps the fee. FINAL status.
The REVIEWING is an optional manual action by FlashFX Compliance team. Occasionally we pick some transactions for extended AML/CT review. Most transactions do not ever get into the REVIEWING status.

Most common status transitions

Happy path

INITIALISEDREVIEWINGPENDINGCONFIRMED

Unhappy paths

Recipient bank accepts the payout but then returns it:
INITIALISEDPENDINGCONFIRMEDFAILEDREFUNDED
Recipient bank rejects the payout:
INITIALISEDPENDINGFAILEDREFUNDED
FlashFX Compliance team rejects the payout:
INITIALISEDREVIEWINGCANCELLED
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Outline
Withdrawal processing statuses
Most common status transitions