You can retrieve all or some of your withdrawals.
You can create withdrawals. By default you can withdraw only to your personal bank account.
If you are a fully verified customer you can payout to any bank account. You'd need to:
have a recipient ID (see Recipients to query your address book); otherwise
Having a recipient ID you can now withdraw money.
You create a withdrawal. Your balance goes down by the withdrawal amount plus fee.
The transaction is sent to the recipient bank for processing.
CONFIRMED - the recipient bank have the money now. Does not mean the beneficiary account number was credited though. Mostly FINAL status. Except when bank decides to return the funds, the withdrawal gets refunded (see step 4).
FAILED - NOT FINAL status. Depending on the processing error we have three scenarios now.
REFUNDED - see step 4 below.
CANCELLED - manual action. Your balance goes up by the amount plus fee. FINAL status.
PENDING - rare case - retrying. Sometimes it might work. Go to item 3.
The recipient bank decided to return this transaction back to FlashFX.
REFUNDED - usual way - automatic refunding. Your balance goes up by the withdrawal amount. FINAL status.
Recipient bank accepts the payout but then returns it:
Recipient bank rejects the payout:
Our banking provider rejects the payout: